Engrave-A-Crete seeks a hands-on Digital Marketing, Social Media & Creative Coordinator to support both Engrave-A-Crete and Concrete Resurrection through customer interaction, content creation, and ongoing digital updates. This onsite role in Mansfield, MO combines social media management, creative production, and dependable secondary phone coverage while building product knowledge.
Role Overview
This position coordinates day-to-day marketing content and customer-facing communication across multiple channels, including TikTok, Facebook, Instagram, Pinterest, and both company websites. The coordinator will create and refine images and videos, keep assets organized, monitor engagement, and collaborate with the team to turn approved technical information into polished visual content.
Key Responsibilities
- Provide reliable secondary phone coverage for both companies.
- Answer calls professionally and assist customers within trained product knowledge.
- Learn the basics of Concrete Resurrection stains, sealers, coatings, prep products, and application tools.
- Learn Engrave-A-Crete tools, templates, blades, and accessories.
- Answer common questions about product selection, basic application, tool use, setup, and troubleshooting.
- Direct customers to product pages, instructions, color charts, calculators, and guides.
- Take accurate messages and document important questions or follow-ups.
- Escalate advanced technical questions rather than guessing.
- Plan, create, and publish content for TikTok, Facebook, Instagram, and Pinterest.
- Maintain a consistent content calendar for both brands.
- Produce educational, promotional, inspirational, and project-focused posts.
- Write and refine captions, schedule, and publish approved content.
- Monitor comments and messages; respond or coordinate technical replies.
- Track engagement and use insights to improve future content.
- Capture, locate, or create new photos for marketing and social media.
- Edit images for clarity, lighting, color accuracy, and professional presentation.
- Produce before-and-after images, product examples, and project visuals.
- Modernize older photos while maintaining accurate product representation.
- Turn photos and clips into short-form videos, reels, and promotional content.
- Edit existing videos for clarity and professionalism.
- Add titles, captions, branding, music, or voiceovers when appropriate.
- Format videos for TikTok, Instagram, Facebook, Pinterest, and website use.
- Manage website imagery and routine layout updates for both brands.
- Add, replace, resize, and optimize images for desktop and mobile.
- Update galleries, banners, featured products, and promotional visuals.
- Identify outdated or inconsistent pages and improve visual presentation.
- Maintain organized libraries of photos, videos, graphics, and finished content.
- Use consistent naming and folder structures for easy searchability.
- Identify outdated or duplicate files and maintain lists of needed content.
- Meet regularly with the team to review technical topics and promotions.
- Turn approved technical information into polished visual content.
- Coordinate campaigns across social media and both company websites.
- Plan ahead for seasonal projects, holidays, seminars, and product launches.
Required Qualifications
- Experience in digital marketing, social media, or creative content production.
- Strong photo and video editing skills using mobile or desktop tools.
- Ability to learn technical product information and communicate it clearly.
- Excellent organization, attention to detail, and follow-through.
- Professional communication skills, both written and verbal.
- Familiarity with TikTok, Instagram, Facebook, and Pinterest content formats.
Benefits
- Employee discount
- Paid time off
Schedule and Work Environment
This is a full-time, on-site position in Mansfield, Missouri, scheduled from 8:00am to 4:30pm. The role supports two established brands in a collaborative, hands-on environment.
Compensation
USD 20 - 24 per hour
How to Apply
Submit your resume, portfolio or examples of past content (if available), and a brief note about why this role interests you.
