Ux Research Manager Marketing Jobs

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Today

Sr. Manager, UX Research & Marketing Operations, Relay Product and Tech - Relay Marketing

Amazon.com Services LLC Bellevue, WA

Bellevue, WA

Today

$199k - $270k/yr Full time Manager Marketing Customer Experience

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Job Description

Lead two high-impact areas at Relay: Relay Marketing UX Research and Marketing Operations. You’ll shape how we listen to carriers, turn feedback into actionable insights, and build the operating model that helps marketing programs scale with quality. This role is onsite in Bellevue, WA and offers $199,200 to $269,500 per year.

Amazon Relay is a freight hauling platform that connects carriers with Amazon loads. The Relay Marketing team creates carrier-facing communications, plans product launches, and develops engagement strategies that support carrier adoption and satisfaction. As a foundational leader, you’ll connect carrier insights to how we operate and execute as a marketing organization.

What you’ll own

You will lead the end-to-end carrier research function for Relay Marketing by defining the strategic research roadmap and ensuring the team delivers insights that influence product marketing decisions, carrier communications, and experience improvements. You’ll also be responsible for building and running the Voice of Carrier (VOC) program, ensuring we capture strong signal from carriers of all sizes and engagement levels.

Own the strategic roadmap for carrier research and ensure insights inform product marketing decisions, carrier communications, and experience improvements.
Develop and evolve VOC collection methodologies across multiple channels.
Create frameworks to synthesize qualitative and quantitative feedback into actionable themes, and establish mechanisms to close the loop with carriers.
Partner with Product, Product Marketing, and Design to embed carrier insights into roadmap planning, launch strategies, and messaging development.
Lead Marketing Operations by building the systems, processes, and tooling needed to plan, execute, measure, and optimize marketing programs.
Oversee campaign operations, marketing technology stack management, audience segmentation and targeting infrastructure, and performance measurement frameworks.
Drive marketing operational maturity through scalable workflows, SLAs, and quality standards that support faster execution with high precision.
Identify automation opportunities and build business cases for tooling investments that increase capacity and improve outcomes.
Manage hiring, development, and retention of researchers and operations managers, building a culture of curiosity, ownership, and continuous improvement.
Set clear goals and expectations, provide coaching and feedback, and create development paths for future leadership.
Manage team capacity and prioritization to focus resources on the highest-impact work and reduce low-value reactive requests.
Serve as the connection between carrier insights and marketing execution so what we learn informs how we go to market.
Build trusted relationships with Product, Operations, and Business Development leaders to position the team as a decision partner.
Prepare and deliver regular readouts to VP+ audiences, translating research findings and operational metrics into clear narratives.

What you’ll bring

Experience building, executing, and scaling cross-functional marketing programs.
Experience understanding the needs of business and end customers and translating them into the right solutions.
8+ years of experience in UX research, marketing operations, or a related field.
At least 4 years of people management experience leading teams of 6+.

Benefits

Health insurance including medical, dental, vision, prescription, Basic Life & AD&D, and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage
401(k) matching
Paid time off
Parental leave

Preferred qualifications

Experience in transportation or supply chain
Experience managing teams with demonstrated leadership and the ability to take on and create new assignments
Experience across the full range of research methods: qualitative and quantitative, attitudinal and behavioral, with deep expertise in one or more areas
Experience producing executive-level written materials and presenting to executive audiences
Experience recruiting and developing high-performing teams that deliver outsized results

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