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Today

Solution Architect, CRM & Digital Marketing

TekWissen LLC New York, NY

New York, NY

Today

$80 - $82/hr Contract Manager Campaign Management CRM

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Job Description

TekWissen LLC is hiring a hands-on Solution Architect to own Salesforce Marketing Cloud architecture, operational stability, and delivery across CRM and digital lifecycle experiences in New York.

Key Responsibilities

Maintain day-to-day operational health of Salesforce Marketing Cloud (SFMC) campaigns, automations, and journeys by proactively monitoring sends, data flows, and triggers
Troubleshoot and resolve SFMC issues before they impact the business
Architect, build, and deploy new automations, triggered journeys, and personalized customer experiences using Journey Builder and Automation Studio
Use AMPScript and SQL for implementation, with SSJS when needed
Serve as the primary technical project manager across multiple simultaneous requests from CRM, Retention, Product, Data, and Creative teams
Triaging priorities, scoping technical feasibility, and managing timelines in a fast-paced, always-on streaming environment
Design, build, and maintain a scalable SFMC data model using Contact Builder, Data Extensions, and Audience Builder
Partner with Data Engineering to support data integrity and data flow
Act as the technical escalation point for integration issues between SFMC and adjacent platforms including Marketing Cloud Connect, APIs, mobile push providers, and CDPs
Partner with Engineering and Data teams to scope and implement SFMC-adjacent integrations that support business and personalization goals
Establish and document technical standards, build patterns, and QA protocols for SFMC development for consistency, scalability, and auditability
Evaluate SFMC features, tools, and capabilities and recommend adoption to improve efficiency and campaign performance
Provide informal technical guidance and troubleshooting support to CRM marketers and analysts, without direct reports
Collaborate with the Senior Director on technical roadmap planning and scoping for new CRM and lifecycle initiatives

Required Qualifications

5+ years of experience as a Solution Architect (or equivalent senior technical CRM role) with deep, hands-on SFMC expertise
Expert proficiency across core SFMC modules: Journey Builder, Automation Studio, Email Studio, Contact Builder, and Data Extensions
Strong hands-on scripting skills in AMPScript and SQL; working knowledge of SSJS is a plus
Experience using the SFMC API and integrating SFMC with external systems (CDPs, mobile push, data warehouses, etc.)
Proven ability to project manage and prioritize competing requests across multiple teams in a deadline-driven environment
Strong understanding of data modeling and audience segmentation logic at scale
Experience in the streaming, subscription, or D2C industry preferred
SFMC certification (Marketing Cloud Developer or Marketing Cloud Consultant) strongly preferred
Excellent written and verbal communication skills for translating technical concepts between technical and non-technical stakeholders

Preferred Skills

Experience with Braze or other ESPs in addition to SFMC
Familiarity with Customer Data Platforms such as Hightouch, mParticle, or Tealium
Knowledge of email compliance and privacy legislation including CAN-SPAM, GDPR, CASL, and CCPA
Experience in the streaming D2C industry
Comfort operating in a live-content or sports-driven, high-velocity environment

Technologies

Salesforce Marketing Cloud (SFMC), Journey Builder, Automation Studio, Email Studio
Contact Builder, Data Extensions, Audience Builder
AMPScript, SQL, SSJS
SFMC API, Marketing Cloud Connect, APIs

Job Details

Location: New York, NY (onsite)
Work type: Onsite (in person)
Job type: Contract
Assignment type: Temporary Assignment
Duration: 9 Months
Pay: USD 80 - 82 per hour
Work location: In person (New York, NY 10036)

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