Loan Servicing Marketing Jobs

1 job found

2mo ago

Online Marketing/Loan Servicing Associate

Franklin Credit Management Corporation Jersey City, NJ

Jersey City, NJ

2mo ago Closed

$50k - $60k/yr Full time Marketing Account Management Analytics

This position is no longer accepting applications (closed Jun 13, 2026).

Job Description

The Online Marketing/Loan Servicing Associate role at Franklin Credit Management Corporation is a onsite position in Jersey City, NJ that blends sales and marketing with loan servicing duties. The role focuses on managing inbound and outbound communications with new and prospective borrowers, overseeing SLA and performance metrics, and contributing to feature improvements, with a yearly salary range of USD 50,000 to 60,000.

Responsibilities

Oversee inbound and outbound communications with all new and prospective borrowers.
Support borrowers who have funded loans to help them achieve success.
Make offers and facilitate deals when market conditions are challenging.
Acknowledge and congratulate users when outcomes are positive.
Assist with budgeting and maximize the use of other in-app features.
Utilize Intercom, Customer.io, and Segment driven workflows; participate in migrating to a new integrated loan management system.
Establish, maintain, and improve SLAs and metrics related to loan performance.
Identify and help resolve bugs or enhance existing features.

Requirements

Strong initiative and a self-starting mindset geared toward win-win outcomes for you and the business.
Reliable and dependable—team members can rely on you.
Experience in online sales or marketing across multiple communication channels (chat, SMS, email).
Effective communicator with comfort writing in sales, marketing, or business contexts.
Experience testing and innovating to deliver better business results.
Experience using systems for customer contact and outreach (LMS, CRMs) and automating tasks to improve efficiency.
Ability to follow directions and receive constructive feedback.
A proactive, learning-oriented mindset with startup level ownership of processes and outcomes, balancing quality with urgency.
Strong cross-functional collaboration skills.
Team-focused attitude.
Compliance and regulatory adherence to maintain strict standards.

Technologies

Intercom
Customer.io
Segment
LMS
CRM systems

Compensation

Salary: USD 50,000 - 60,000 per year.

Benefits

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Preferred Qualifications

Experience with Lifecycle Marketing
Experience in payments, financial products, or household finance
Experience in a compliance-rich environment, including developing and maintaining policies and procedures
Experience in loan servicing
Mentoring or leadership experience
Payment expertise: serve as the primary functional expert on payment-related services with deep knowledge of the payments industry, including mobile payments, card networks, settlement processes, procedures, and rules

Our Values

Transparency
Be smart, get smarter. We learn by taking initiative and failing
Mutual accountability. Personal responsibility and credibility
Encourage discussion to problem solve
Take our mission seriously and ourselves lightly

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