Make & Model Marketing is hiring a Client Account Manager to support automotive dealership clients through day-to-day digital marketing service and ongoing performance reviews. This onsite Cleveland, OH role focuses on coordinating strategy and execution across internal teams, while keeping dealership stakeholders aligned with measurable results and compliance requirements.
In this position, you will meet monthly with key dealership personnel to review website and digital marketing metrics, gather sales and marketing goals, and help shape digital marketing plans. You will also manage project workflow from requests through delivery, partnering closely with graphic designers, content writers, developers, SEO analysts, and Paid Search account managers to execute campaigns.
Role Focus
- Provide monthly in-person or video call strategy reviews with dealer principals, sales managers, internet managers, and marketing managers.
- Translate dealership sales and marketing goals into digital marketing strategies that support client objectives.
- Coordinate internal execution for SEO, paid search, content development, and broader digital marketing strategy.
- Review key performance metrics with the digital marketing team to identify opportunities for improvement and growth.
Responsibilities
- Meet face to face with key dealership personnel on a monthly basis to review website and digital marketing metrics and discuss strategy and execution.
- Manage day-to-day client requests and questions in a timely manner, including setting expectations for website and campaign performance.
- Communicate project updates clearly to the digital marketing team and collaborate closely to deliver work.
- Manage project workflow, including updates to specials, email marketing pieces, and content pages.
- Ensure all work complies with brand, co-op, and FTC requirements.
- Review content, web page layouts, email marketing pieces, and banner ads to confirm they meet client expectations.
Requirements
- Automotive retail background: at least 2 years (required).
- Digital marketing background: a strong foundation (3 years preferred).
- Ability to discuss digital marketing strategies and metrics with dealership personnel.
- Basic understanding of SEO, paid search, content marketing, and analyzing digital marketing metrics.
- Ability to coordinate cross-functional execution with graphic designers, content writers, developers, SEO analysts, and Paid Search account managers.
- Willingness to travel for client visits, including occasional overnight travel.
- Knowledge of automotive manufacturer brand and compliance guidelines, including FTC guidance for special offers.
- Strong communication and presentation skills.
Benefits
- Medical, Dental, & Vision Insurance (employer pays 50% of premiums).
- Simple IRA + 3% matching opportunity.
- 10 paid time off (PTO) days in your first year plus your birthday; 15 PTO days after 5 years with the company.
- Paid holidays.
- Continuous training opportunities.
- Flexible hours: onsite work required for 7 hours per day, with the office open from 7:00 AM to 6:00 PM.
- 401(k) and 401(k) matching.
- Dental insurance, health insurance, vision insurance.
- Paid time off.
Job type: Full-time
Salary: USD 75,000 - 80,000 per year
Location: Cleveland, OH (onsite, in person). Preferred area listed as Cleveland, OH 44102.
Work location: In person
Willingness to travel: 25% (preferred)
